Partnership Overview
Ludia Consulting partnered with Cambridge Isotope Labs (CIL) to enhance operational efficiency through scalable managed services and expert Dynamics 365 support. This collaboration ensured system stability, streamlined workflows, and optimized reporting, allowing CIL to meet growing business demands with confidence.
Key Highlights
Collaboration: Worked closely with CIL’s leadership to align Microsoft Dynamics 365 Finance & Supply Chain Management, ensuring seamless integration and reduced operational complexity.
Solution Expertise: Expanded Ludia Care support from 265 to 465 hours, introducing flexible prepaid hour bundles and a proactive service model to provide real-time troubleshooting, workflow optimization, and Azure Data Warehouse enhancements.
Operational Support: Delivered direct escalation pathways, Power Platform workflow enhancements, and structured support scheduling, minimizing system disruptions and boosting efficiency.
This engagement underscores Ludia Consulting’s commitment to providing scalable, proactive, and tailored managed services that will ensure Cambridge Isotope Labs’ long-term operational success.